Frequently Asked Questions
All your questions about bb89, answered in one place
Find clear and straightforward answers to all your questions about accounts, payments, KYC verification, and responsible gaming at bb89.
Questions that come to mind while using bb89 — from opening an account to making a deposit, completing identity verification, and responsible gaming rules — are all answered and organised on this page. Browse the four sections below to find your topic, and contact our 24/7 support team directly for any further assistance.
Q&A
Your questions, our answers
Click on any question to see the detailed answer.
Identity Verification (KYC)
bb89 follows a Know Your Customer (KYC) process to keep every player's account secure as a safe and trusted platform. This prevents unauthorized access and fraudulent activity. No one can break into your account, and your deposits and withdrawals remain completely secure.
bb89 will typically ask you to submit KYC documents before your first withdrawal request, or if any unusual activity is detected on your account. In some cases, verification may also be requested for large transactions. The sooner you complete the process, the faster you will receive your withdrawals.
Yes, absolutely. bb89 stores all documents using SSL encryption technology. The information you submit is used solely for identity verification purposes and is never shared with any third party. Your privacy is our highest priority.
For security reasons, the name registered on your bb89 account must match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be held up. So when opening your account, enter the exact name that appears on your financial service account.
For identity verification at bb89, Bangladesh National ID (NID), passport, or driving licence are accepted. Clear photos of both sides of the document are required. If the photos are blurry or partially cut off, verification may be delayed. Contact our live chat support for guidance if needed.
How to Deposit Money
bb89 does not charge any deposit fee of its own. However, your mobile banking service (such as bKash or Nagad) may deduct their own service charges, as determined by that service's terms. For the best experience, check your mobile wallet's fee policy before making a deposit.
The minimum deposit amount at bb89 for any payment method is ৳500. This limit applies to bKash, Nagad, Rocket, and bank transfer alike. If you send less than ৳500, the transaction will not be processed and the money may be returned.
bb89 currently supports four payment methods: bKash, Nagad, Rocket and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). All methods are fast and secure.
Deposit transactions are usually processed within a few minutes. If your balance has not appeared after 30 minutes, contact our 24/7 live chat with your transaction reference number and screenshot. The support team will resolve the issue promptly.
Log in to bb89, go to the "Deposit" section, and select bKash. Send money via "Send Money" in the bKash app to the number shown, then submit the form with your transaction ID. You must send a minimum of ৳500. Make sure the name on your bKash account matches the name on your bb89 account.
Account Questions
For major changes such as updating your phone number or email, you need to contact us directly via live chat or email ([email protected]). Once identity verification is complete, the support team will make the necessary changes. You cannot change key details on your own, as this is part of account security.
bb89 recommends using a strong password — at least 8 characters, including uppercase and lowercase letters, numbers, and special symbols. Do not use easily guessable passwords (such as your date of birth or name). Never share your password with anyone.
Go to bb89's registration page and create an account easily by entering your name, mobile number, and password. Make sure you are at least 21 years old and that the information you provide exactly matches your identity document. After successful registration, you can start playing straight away.
No. Under bb89's rules, only one account per person is permitted. If the same person operates multiple accounts, all accounts may be closed and balances may be forfeited. If you have any problem with an existing account, contact the support team.
Limits & Controls
Yes, bb89 allows players to set their own deposit limits to support responsible gaming. These limits can be set on a daily, weekly, or monthly basis. Lowering a limit takes effect immediately, but there may be a waiting period before a limit can be increased.
If you feel your gaming habits are getting out of control, contact bb89's support team via 24/7 live chat or email ([email protected]). Our team will confidentially inform you about account restriction and break options.
Yes. bb89's "cooling-off" feature lets you take a temporary break from gaming. For a longer-term need, choosing self-exclusion will close your account for a set period or permanently. Contact the support team to use this feature.
Some common warning signs are: spending beyond your budget, repeatedly playing to recover losses, prioritising gaming over family or work, and continuing to play despite financial difficulties. If you experience any of these, take a break and read bb89's responsible gaming page.
bb89 is for players aged 21 and above only. Age must be confirmed when creating an account and is verified during the KYC process. Minors are not permitted to open or use an account, and any such account identified will be closed immediately.
Still have questions? We're ready to help
bb89's support team is available seven days a week, twenty-four hours a day in both Bengali and English. Get instant help via live chat or send us the details by email.
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