bb89's Privacy Policy

This privacy policy applies to the bb89 platform. When you use bb89's website, mobile version, or any related service, you agree to comply with the terms of this policy. This policy is written primarily for users in Bangladesh and is based on applicable Bangladeshi laws and regulations.

bb89 believes that protecting the privacy of information is a fundamental right of every user. That is why we always maintain transparency in how we collect and use your personal information. In this policy, we explain in detail what information we collect, how we use it, who we share it with, and what steps we take to protect your data.

If you have any questions, you can reach our support team at any time — contact details are at the end of this policy.

We collect the information described below when you register, make transactions, and use services on the bb89 platform.

2.1 Information You Provide Directly

When you create an account on bb89, log in, or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification — users must be 21 years of age or older)
• Email address and mobile number
• Preferred username and password
• Address and national identity card details (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, or bank transfer account information
• All messages and information provided when contacting customer support

2.2 Automatically Collected Information

When you use the bb89 platform, some information is collected automatically:

• IP address and device type
• Operating system and browser information
• Login times, pages visited, and usage patterns on the platform
• Information collected from cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as identity verification services or payment processing companies. This information is used only for specific purposes and in compliance with applicable regulations.

bb89 uses your information only for the legitimate purposes listed below:

bb89 never sells your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following situations:

4.1 Service Partners

We work with trusted partner companies for payment processing (such as bKash, Nagad, Rocket, and bank transfers), identity verification, and technical support. These partners receive only the minimum information necessary to provide the specific service, and they are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

Where we are legally required to disclose information under a court order, a lawful request from a government authority, or applicable law, we do so. In such cases we always follow the principle of disclosing only the minimum necessary information.

4.3 Business Transfers

If bb89's business is restructured, merged, or transferred for any reason, user information may also be transferred. In such cases the new controlling entity will be required to adhere to standards equivalent to this privacy policy.

bb89 uses cookies and similar technologies to keep the platform functioning properly and to improve your experience. The different types of cookies are described below:

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are needed to maintain login sessions, carry out security checks, and process payments. Without these cookies the platform cannot function properly.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language and display settings). This makes each visit more convenient and personalised for you.

5.3 Analytical Cookies

These cookies collect information to help us understand how users are using the platform. This information is used to improve bb89's services. All analytical data is aggregated and anonymised.

You can disable non-essential cookies at any time by changing your browser settings. However, doing so may limit some features of the platform.

bb89 applies the highest technical and organisational security measures to protect your information:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology, so no third party can read it.
• Access Controls: Only authorised staff can access your information, for specific reasons and to a defined extent. All access is logged and regularly audited.
• Data Security Audits: We ensure the security of our systems through regular security testing and vulnerability assessments.
• Password Protection: User passwords are never stored in plain form — they are kept only in encrypted form.
• Two-Step Verification: Two-factor authentication is available for additional account security.
• Secure Data Centres: Your information is stored on servers protected by both physical and digital security measures.

While we ensure the highest security measures, no organisation can guarantee complete security when transmitting data over the internet. We therefore ask you to stay vigilant and not share your password with anyone.

bb89 retains your personal information only for as long as it is necessary or legally required to do so. In determining the retention period, we consider the following:

• Account-related information is retained for as long as your account is active.
• Financial transaction records are retained for the period required by applicable law, even after an account is closed.
• Information related to fraud investigations is retained until the investigation is complete.
• Certain information may be retained for an extended period as evidence against legal claims.

Once the retention period ends, information is securely deleted or anonymised so that you can no longer be identified.

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

8.1 Right to Access

You can request at any time to know what information we hold about you. After receiving your request, bb89 will provide details of the information within a reasonable time.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Some information can be changed directly from your profile through identity verification.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, if there are legal obligations or legitimate interests involved, it may not be possible to delete all information.

8.4 Right to Object to Processing

You can object at any time to marketing communications or certain types of data processing. We will act on such requests as quickly as possible.

8.5 Right to Data Portability

You can request to receive your information in a structured, commonly used format.

bb89 is exclusively for adults — you must be 21 years of age or older to use this platform. We do not knowingly collect information from anyone under the age of 21.

We verify age during the registration process. If a user has registered with false information and is confirmed to be under 21, that account will be closed immediately and the collected information will be deleted.

If you believe a minor is using bb89, please contact us — we will take prompt action.

bb89 may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• A notice will be displayed on the platform.
• A notification may be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.

Continuing to use bb89 after an updated policy is published will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. bb89's support team is ready to assist you 24 hours a day, 7 days a week.

For more details, please also see our Terms & Conditions and Responsible Gaming pages.